Title:  ServiceNow AI & Workflow Transformation Lead

As ServiceNow AI & Workflow Transformation Lead, within KPMG's ServiceNow practice, you will play a leading role in shaping and executing our Go-to-Market (GTM) strategy around ServiceNow's AI-powered platform capabilities. You will work closely with clients, ServiceNow account teams, alliance partners, and KPMG leadership to identify business opportunities, define solution strategies, and help organizations realize value from emerging AI and workflow technologies.You will act as a market-facing advisor, helping clients understand and adopt innovative ServiceNow capabilities, including Now Assist, AI Control Tower, EmployeeWorks, Veza, Armis, and other strategic platform solutions that enable AI-driven transformation, operational efficiency, governance, and enterprise-wide workflow automation.This role combines business development, solution advisory, market engagement, and delivery oversight, making it ideal for professionals who are passionate about both sales and innovation. 

Key responsibilities

• Drive the Belgian go-to-market strategy, pipeline development and strategic client pursuits.
• Build trusted relationships with senior business and technology leaders, ServiceNow and alliance partners.
• Advise clients on AI-enabled transformation, workflow modernization, governance and security.
• Translate business needs into ServiceNow solutions, business cases and transformation roadmaps.
• Lead conversations on Now Assist, AI Control Tower, EmployeeWorks, Veza, Armis, Workflow Data Fabric and agentic AI.
• Provide strategic oversight across solution design and delivery, ensuring measurable business outcomes.
• Strengthen the ServiceNow practice through thought leadership, reusable assets, collaboration and team development.

Your profile

• Bachelor’s or Master’s degree in business, engineering, IT or a related field.
• 5–10+ years of experience in consulting, enterprise software, digital transformation or technology advisory.
• Experience in the ServiceNow ecosystem and in sales, business development, account management or pre-sales.
• Strong understanding of AI, workflow automation and enterprise transformation; knowledge of the Belgian market is a plus.
• Commercial, entrepreneurial and client-focused, with strong communication and executive stakeholder skills.
• Fluent in English; professional proficiency in Dutch and/or French is highly preferred.
• ServiceNow, AI, sales, consulting or project management certifications are an asset.

As a certified Top Employer we offer:

• An attractive remuneration package with a great number of extra-legal benefits (premium electric company car + charging card, net daily and monthly allowances, bonus, an iPhone with subscription, and many other benefits tailored through our cafeteria plan).
• Flexible work arrangements to ensure a healthy work-life balance and the possibility to work from anywhere 20 days per year.
• A comprehensive insurance package including group insurance with full KPMG contributions, hospitalization insurance and optional outpatient options (dental & eye care, medical consultations and registered medication).
• Career development opportunities combined with trainings based on your personal goals and aspirations.
• We care about you. With initiatives such as confidential counselors, an employee assistance program, hotlines and more, we will support your emotional and mental health throughout your career.
• An inclusive, international culture where personal growth, mutual trust and lifelong learning is fostered.
• Great team building activities and sport & wellbeing events (Brussels Marathon, Antwerp 10 Miles, 1000 kilometers for KOTK, river clean-ups, and many more…) through our Together@KPMG & KPMG Foundation programs.